Personal information gathered

Although, we do not collect personal information under the law (apart from the information obtained through cookies as cited below), this confidentiality policy’s goal is to inform you about our practices in terms of collection, use, handling, disclosure, storage, and destruction of personal information.

We only collect personal information for which you have given your consent to provide to us. We limit the collection of personal information to what is necessary for the company, its management and maintenance of its relationship with you. For example, personal information that could be collected for delivery, invoicing purposes or when requesting a quote could include without being limited to identification information such as, your first name, last name, e-mail address, civic address, and telephone number.

Expected use of this personal information

We could use your personal information for the following purposes:

  • To identify you as a user of our website and as a client if need be
  • To establish and maintain our business relationship with you
  • To provide you with services on a continual basis
  • To improve our services including the use of our website
  • To communicate with you should we have questions, comments, or suggestions
  • To provide you with information regarding our services that might be of interest to you
  • To prevent mistakes and fraud
  • And lastly, to conform to our legal obligations.

Your personal information will not be used for purposes other than those cited above unless we have your consent or within the measures allowed or required by law.

Use of cookies

We use cookies to improve your navigation experience and to better understand how you use our website. The cookies are small files that are stored on your computer when you visit a website. They contain information such as display language and some navigation habits. This data is used for statistical purposes, as well as to activate certain features and facilitate your navigation. The data gathered by the cookies are always confidential.  You can deactivate or block the cookies by configuring your browser settings.

 

Links to other websites

Our website can suggest from time-to-time hyperlinks to other websites. The information exchanged on these websites are not subject to the current confidentiality policy, but rather to said external site’s policy if one exists. If need be, we invite you to consult said policy before providing your personal information.

Storage time

Your personal information is stored only for as long as it was intended and such unless a longer storage time is required or authorised by law.

Access, modification, or deletion conditions

Once we have adequately identified you, you can request to consult the personal information we have on file for you, based on what is authorized or required by law. In some cases, a written request may be necessary.

Should there be modifications to be made to your personal information, it is preferred that you communicate with us quickly be phone or email to maintain your file up to date as well as our data bases.

Coordinates of the person responsible for the protection of personal information

For all questions pertaining to the handling or updating of your personal information or to share with us any preoccupations in this regard, please communicate with us at the following email address: vieprivee@courrierplus.com or by phone at (514) 521-0775.

The personal responsible for the protection of personal information will contact you within thirty (30) days following the delivery date of your e-mail.

Update of the following policy

We can modify the contents of this confidentiality policy at any time. Therefore, we invite you to regularly consult said policy to remain informed about the way in which we handle your personal information.

This version was updated on November 1, 2023.